It's simple! We here at KING's Pipe Online Headshop value our customers and provide FREE SHIPPING (via USPS or UPS - 3-7 day delivery) on ALL orders, to any location in the United States, including Hawaii and Alaska. Enjoy free shipping on all items throughout our online store!
It is our prerogative at KING's Pipe Online Headshop to take our customer's privacy into consideration, which is why we ensure discreet shipping for every order.
Following a purchase, products are wrapped in bubble wraps and shipped to you in an unmarked box or envelope, with a shipping label showing "Big Knoll" as our name and FRAGILE sticker on the packaging.
We may add signature confirmation on high-value orders
We aren't responsible for packages that are stolen or lost after the tracking information shows "delivered." If the package is stolen or lost, it is not our responsibility to recover or replace the product for loss. You have to claim a loss at the shipping carrier, like USPS, Fedex or UPS.
We currently offer the following carriers:
Aside from our standard 7-Day free shipping, faster alternatives via USPS, UPS and FedEx are available. For overnight shipping, we use USPS Priority Mail Express and UPS Next Day Air Saver. The cut-off time for USPS Priority Mail Express is 10 AM PST. USPS and FedEx shipping rates are based on the weight of the package and your location. Before the final checkout page, you may opt for a faster shipping method of your choice and continue on to place your order. These shipping options are non-refundable. For orders that have already shipped, cancellations cannot be accepted. Once you receive the package, you will need to email us to begin the return process. After we receive the returned order, KING's Pipe will refund the purchase price, excluding any shipping fees.
Please be advised that the expected delivery date provided by your carrier of choice, are merely estimates and DO NOT guarantee arrival. This is especially pertaining to USPS Priority Mail Service. Possible factors affecting ETA could be weather conditions, etc. Please understand that KING's Pipe will not be held responsible for such occurrences. Thank you!
* Since the beginning of April, 2021, UPS states that UPS 2nd Day Air is NOT guaranteed to be delivered on time. FedEx states the same for FedEx 2 Day. Therefore, we won't refund the shipping fee for UPS 2nd Day Air and FedEX 2 Day even if the packages get delayed.
UPS does NOT deliver on Saturdays.
* If you place your order on a Friday and would want it to be delivered the next day, please use USPS Priority Express. If you would prefer to use UPS, please contact us so we can manually modify the shipping options for your order for it to be delivered the next day. Please note that additional charges will apply.
KING's Pipe is NOT responsible for stolen or lost packages after the shipping carrier marks as "delivered." Please ask all your house members if anyone accidentally took your package. If no one has it, please contact the shipping carrier and file a claim.
All orders are usually shipped within 24 hours of purchase. If an order is placed during operating hours, then it's likely to be sent out that day. Please understand that during peak seasons, packaging may possibly be delayed to 48 hours. Business hours are Monday - Friday from 10am - 4pm PST (as we are located in the West Coast) Also, KING's Pipe Offices are closed during major holidays.
Business hours are Monday - Friday from 9am - 5pm PST (as we are located in the West Coast) Also, KING's Pipe Offices are closed during major holidays.
We will send you an updated email with your tracking number included, once your order has been shipped. Please understand that we solely rely on the tracking information to serve as proof of delivery, so once a tracking number states "Delivered", we cannot be held liable for lost or misplaced packages. In this unfortunate instance, you must contact the courier of your choice for additional assistance.
If you somehow receive a damaged product, please contact KING's Pipe immediately at support@kings-pipe.com with photos of the following:
All damaged products/issues must be reported to us within 72 hours of delivery. DO NOT use the damaged product. It is YOUR RESPONSIBILITY to check all the items upon delivery. KING's Pipe will not be held responsible for broken parts or products not reported to us in a timely manner. Once we receive your email, we will respond within the day or the next possible business day. We thank you for your understanding.
For items damaged during shipping, please keep the glass in its box away from harm. Do not discard the item.
If you somehow do not receive a certain part or product, please contact KING's Pipe immediately at support@kings-pipe.com with photos of the following:
All missing pieces or products must be reported to us within 48 hours of delivery. It is YOUR RESPONSIBILITYto check all the items upon delivery. KING's Pipe will not be held responsible for missing parts or products not reported to us within the given timeframe. Once we receive your email, we will respond within the day or the next possible business day. We thank you for your understanding.