Return Policy

KING's Pipe Return Policy

Thanks for shopping at KING's Pipe Online Headshop.

If you are not entirely satisfied with your purchase, we're here to help.

After your order has been shipped, cancellations are not possible because your package is on the way to your shipping address. To initiate a return, please email us for specific instructions. Be aware that our return center has a different address than the one on your shipping label, and we will provide you with the correct return details. Once we receive and inspect your returned items, we will proceed with your refund if everything is in order.

Returns or Exchanges

No Hassle Easy Returns

Before returning a product, please NOTIFY us at support@kings-pipe.com. We need to be aware when a package is en route to our facility.

You have 14 calendar days from the date of order delivery, to return or exchange an item bought from our site. Please be advised that anything shipped to us EXCEEDING 14 calendar days will NOT BE ACCEPTED.
Factors affecting eligibility for a return or an exchange are as follows:

• If unsatisfied with your purchase, please state your reasons.
• Item must be UNUSED and in the ORIGINAL CONDITION /in the SAME CONDITION that you received it in.
• Must be in the ORIGINAL packaging.
• You must present the RECEIPT or proof of purchase.

Please understand that KING's Pipe will not accept any form of used merchandise. Further instructions including procedure & our company address will be sent to you in response to your initial email. Thank you!

We don't accept USED PRODUCT returns/exchanges/replacements for any reason. If we find during inspection, that an item has been used, we will have USPS return the package to you.

Refunds

No Restocking Fee

Once you ship the item back to us, we will notify you immediately upon arrival at our facility. The returned item will then be thoroughly inspected and an email stating the status of your refund will be sent to you.

If your return is approved, we will initiate a refund to your credit card or original mode of payment (*please note: completion of refund process takes approximately 24-72 hours to reflect depending on your bank, credit card company, or financial institution). You will NOT be charged with a restocking fee. However, if you opted for a faster shipping option, that is non-refundable.

Shipping for Returns/Exchanges

You will be responsible for paying for your own shipping costs to return the item back to our facility. We do not reimburse you shipping fees. If you are approved for a refund and you had initially opted OUT of KING's Pipe's FREE SHIPPING, the cost of the original shipping (from us to you) will be deducted from your refund. 

Once the item has been shipped out, you must provide a TRACKING number to us via email for safe measure.

How to Return

1. Contact us by email if you would like to return/exchange a product, please include a brief reason explaining why.
2. We will, in turn, respond to your email with our return address.
3. Please pack the product carefully in the original box and ship it back to us. We recommend you add shipping insurance.
4. Email us a tracking number.
5. We will inspect your product & notify you once we receive it.
6. Upon approval, we will email you to issue a refund or process an exchange (whichever you choose).

Contact Us

If you have any further questions on how to return your item to us, please contact:

support@kings-pipe.com